Digitising cheque scanning processes
CORE CHALLENGE
As a response to customer inability to use branches during the COVID-19 outbreak, RBS was looking to rapidly respond to the impending need from customers who's businesses relied on cheque scanning processes in the absence of traditional, physical channels
approach
Working with RBS group and a third party supplier specialising in cheque OCR technology, we quickly designed a user experience framework that would be suitable to tackle the solution in the shorted amount of time with the highest customer impact and ran a series of rapid delivery and testing sprints ahead of rolling the application out
outcome
In a matter of 8 weeks, we delivered a fully operational mobile cheque scanning application across 3 separate brands within RBS group resulting in instant customer impact and constantly growing number of daily active users and completed digital cheque submissions
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